Frequently asked questions

AWB provides responsive customer support seven days a week to keep residents and properties connected. Our technical support team actively monitors network performance and can quickly address service issues when they arise. For outages and critical service disruptions, emergency support is available to help restore connectivity as quickly as possible.

AWB offers much more than high-speed internet. Our services include high-speed fiber internet, building-wide Wi‑Fi solutions, managed network services, dedicated internet access (DIA), commercial connectivity solutions, security camera and network infrastructure support, and multi-dwelling unit (MDU) internet solutions for apartments, condominiums, student housing, and commercial properties. Our goal is to provide a complete connectivity solution tailored to each property.

AWB utilizes enterprise-grade security technologies, including AES-256 encryption and SHA-256 integrity verification, to help safeguard customer data and network communications. Combined with professionally managed infrastructure, network monitoring, and secure backhaul systems, our network is designed to deliver reliable and secure connectivity for both residential and commercial environments.

Most standard residential installations can be completed within three business days, and many are completed even sooner. Installation timelines for apartment communities, condominium buildings, and commercial properties vary based on the size and scope of the project. Our team works closely with property management to ensure a smooth and efficient deployment process.

Very little. AWB manages and maintains the network infrastructure on your behalf, including monitoring, software updates, equipment management, and performance optimization. Property owners and residents can enjoy reliable service without worrying about ongoing technical maintenance or network administration.