AWB Agreement for Residential Services
& Applicable Business Broadband Commercial Services
American Wide Broadband, Inc.
Effective Date: July 28, 2026 ·
Last Revised: July 28, 2026
Important: Signed Contracts Control
Many AWB customers receive service under a signed contract — a residential service order, a bulk services or right-of-entry agreement, a managed circuit agreement, a commercial broadband services agreement, or a property-level agreement with an owner, manager, or association.
If you have a signed agreement with AWB and any term on this page conflicts with it, your signed agreement controls. The terms on this page apply only where your signed agreement is silent, or where you have no signed agreement with AWB.
Nothing on this page shortens a notice period, adds a fee, removes a permission, or changes a price that your signed agreement establishes.
1. Who These Terms Apply To
These terms describe how AWB provides and bills internet access, managed network, and related communications services (the “Services”) across Chicagoland. They apply to:
- residential subscribers billed directly by AWB;
- business, commercial, and hospitality customers, to the extent a signed agreement does not address the subject; and
- property owners, managers, and associations receiving Services, to the extent a signed agreement does not address the subject.
Some terms below apply only to residential plans and are marked as such. Where a term applies only to business or commercial plans, that is noted too.
2. Acceptable Use
Use of the AWB network — by you and by anyone accessing it through your account or premises — is governed by the AWB Acceptable Use Policy at www.awbworld.com/AUP/.
The Acceptable Use Policy governs conduct only. It does not set pricing, billing, term, addressing, or service-configuration terms; those are on this page or in your signed agreement. The two documents are meant to be read together and not in conflict.
You are responsible for use of your Service by family members, guests, employees, tenants, and anyone else with access to it, and for keeping your account credentials confidential.
3. Service Term, Renewal, and Cancellation
Term. Your Service Term is the commitment period stated on your service order. If no term is stated, Service is month-to-month.
AUTOMATIC RENEWAL NOTICE. After the initial Service Term, Service continues month-to-month at AWB’s then-current rate unless cancelled. Cancellation requires at least thirty (30) days’ advance notice and may be submitted online at www.awbworld.com/cancel-services/.
Cancellation. Submit a cancellation request at www.awbworld.com/cancel-services/ or contact AWB directly. To cancel at the end of a particular billing cycle, AWB must receive the request at least thirty (30) days before that billing-cycle date. Cancellation takes effect at the end of the applicable billing cycle. Service charges are not prorated on cancellation.
Cancelling before the end of a Service Term triggers the Early Termination Fee below.
4. Early Termination Fee
If Service is cancelled — by you, or by AWB for cause — before the end of a Service Term, an Early Termination Fee applies. The fee equals the number of full months remaining in the Service Term multiplied by the monthly service charge.
Example: two months remaining on a $30.00 per month plan produces a $60.00 fee.
The fee appears on the final invoice. No early termination fee applies to month-to-month service.
5. Billing, Payment, and Autopay
AWB bills monthly in advance, on a prorated or monthly basis as shown on the invoice.
Customers agree to keep a current payment method on file for automatic payment of monthly charges, and to keep that payment method and the billing address current. Payments process on the first day of each month.
Declined payments. A $10.00 decline fee is charged each time a payment method on file is declined. Payment of the fee may be required in order to restore Service. AWB may waive the fee at its discretion.
Accounts are subject to suspension if payment is not received by the first of the month. If Service is suspended for non-payment, a reconnection fee of up to one month’s service charge may apply to restore it. Suspension does not stop charges from accruing and does not end a Service Term.
Charges are exclusive of applicable federal, state, and local taxes, surcharges, and regulatory fees.
6. Refunds and Credits
AWB bills on a prorated or monthly basis. Because of the resources required to maintain uninterrupted service, fees paid are non-refundable, except as follows.
Courtesy credits. AWB may issue a credit or refund at its discretion as a gesture of goodwill — typically after a prolonged outage, a confirmed billing error, or other circumstances that materially affect service.
Duplicate payments. If an account is charged twice for the same service period, AWB will issue a credit or refund after verification.
Early termination. Refunds are not issued on early termination. Cancelling during an active Service Term is subject to the Early Termination Fee above.
Processing. Approved refunds are issued either by check mailed to the address on file or by credit back to the original payment method. The choice of refund method is at AWB’s discretion. Refunds are dispatched within fifteen (15) business days of approval and verification. Keeping the mailing address and payment method on file current is the customer’s responsibility.
7. Billing Disputes
Billing concerns should be submitted in writing to info@awbworld.com within thirty (30) calendar days of the invoice date of the disputed charge, identifying the invoice, the specific charge, and the basis for the dispute. Charges not disputed within that window are deemed accepted. Disputing a charge does not suspend the obligation to pay undisputed amounts when due.
8. Equipment
Equipment supplied by AWB — routers, ONTs, switches, radios, antennas, enclosures, cabling, and conduit — remains AWB property. It may not be serviced, altered, modified, relocated, obstructed, opened, or tampered with.
On termination, AWB equipment must be returned in good condition, ordinary wear and tear excepted, or made available for AWB retrieval. Unreturned or damaged equipment may be billed at replacement cost.
Customers are responsible for the selection, configuration, and security of their own equipment and for any data on it. AWB is not responsible for the performance, compatibility, or security of customer-owned equipment.
9. Service Configuration
Residential plans. Residential Service is provided with a dynamic IP address assigned by DHCP and is intended for personal and household use. Static IP addressing, public-facing servers and hosting, and resale or redistribution of the Service outside the premises are not included in a standard residential plan. Ordinary remote work and telecommuting from a residence are normal residential use and are not restricted.
Business and commercial plans. Static IP addressing, servers, hosting, and business use are available on business and commercial plans as provisioned on the service order or in a signed agreement.
Property-level and bulk service. A property owner, manager, or association providing Service to its residents, tenants, or guests under a bulk, right-of-entry, or property-level agreement is doing so as that agreement contemplates. That is not resale or redistribution for purposes of these terms or the Acceptable Use Policy.
If you need a configuration your current plan does not include — static IP, hosting, higher capacity, business use — contact AWB and we will move you to a plan that supports it.
10. Network Management
AWB manages its network using reasonable, industry-standard practices to protect availability, security, and performance for all customers. These may include filtering spam and malicious traffic, mitigating attacks, blocking ports commonly used to propagate abuse, and prioritizing management and voice traffic.
AWB does not impose a monthly data cap or usage allowance on its Services. Network management practices are applied for technical and security purposes only and do not create a usage allowance, cap, or throttle.
AWB may act on network activity that damages, disables, overburdens, or degrades the network or impairs other customers’ use of it, as described in the Acceptable Use Policy. AWB publishes information about its network management practices as required by applicable law.
11. Suspension and Termination
AWB may suspend or terminate Service for non-payment, for violation of the Acceptable Use Policy, for breach of these terms, or where required by law.
Except as noted below, AWB will provide notice and a reasonable opportunity to cure before suspending or terminating Service. For non-payment, the notice period is described in Section 5.
AWB may act immediately and without prior notice where the activity presents a risk to the security, integrity, or availability of the network, exposes AWB or others to legal liability, involves child sexual abuse material, or where notice is otherwise impracticable.
Termination by AWB for cause during a Service Term triggers the Early Termination Fee. On termination, AWB may delete data, files, and messages associated with the account.
AWB’s failure to enforce these terms in one instance is not a waiver of its right to enforce them in another.
12. Copyright and DMCA
AWB responds to notices of alleged copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512, as described in Section 5 of the Acceptable Use Policy. AWB maintains a single designated agent for all AWB services:
DMCA Designated AgentAmerican Wide Broadband, Inc.
1700 W. Higgins Rd., Suite 240, Office 3
Des Plaines, IL 60018
Email: Support@awbworld.com · Phone: (312) 951-9600
AWB maintains a policy of terminating, in appropriate circumstances, the accounts of repeat infringers. Anyone who knowingly makes a material misrepresentation in a notice or counter-notice may be liable for damages under 17 U.S.C. § 512(f).
13. Privacy
AWB’s handling of customer information is governed by the AWB Privacy Policy at www.awbworld.com/privacy-policy/ and by applicable law, including 47 U.S.C. § 551.
14. Disclaimers and Limitation of Liability
Warranties. AWB PROVIDES THE SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. AWB DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. AWB DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, WILL MEET ANY PARTICULAR REQUIREMENT, OR WILL PREVENT UNAUTHORIZED ACCESS. AWB IS NOT RESPONSIBLE FOR CONTENT CREATED BY OTHERS AND ACCESSIBLE OVER THE SERVICES.
Where a signed agreement provides a service level agreement, that SLA applies and this paragraph does not override it.
Limitation of liability. IN NO EVENT WILL AWB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, OR THE ACCEPTABLE USE POLICY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AWB’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNTS PAID TO AWB FOR THE AFFECTED SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
Emergency services. AWB Services provide internet access. They are not telephone service and do not provide access to 911 or other emergency services. Voice applications used over the Services may not connect to emergency services or transmit your location.
Indemnification. Customers agree to indemnify, defend, and hold harmless AWB and its affiliates, suppliers, and agents against claims, damages, and expenses (including reasonable attorneys’ fees) arising from breach of these terms or the Acceptable Use Policy. This obligation survives termination.
15. Changes to This Page
AWB may revise these terms from time to time by posting a revised version at this address. Revisions take effect on posting, except that a revision materially increasing a customer’s obligations or charges takes effect thirty (30) days after posting as to that customer. Continued use of the Services after the effective date constitutes acceptance. AWB will use reasonable efforts to notify customers of material changes by email or by notice on its website.
Where a signed agreement specifies a different mechanism for amending terms incorporated into it, that mechanism controls.
16. Governing Law and Severability
These terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles. The exclusive venue for any dispute arising under these terms is the state and federal courts sitting in Cook County, Illinois. Where a signed agreement contains its own governing law, venue, or arbitration provision, that provision controls.
If any provision here is held illegal, invalid, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remainder will remain in full force and effect.
17. Contact
American Wide Broadband, Inc.1700 W. Higgins Rd., Suite 240, Office 3
Des Plaines, IL 60018
www.awbworld.com
Email: Support@awbworld.com · Phone: (312) 951-9600
© 2026 American Wide Broadband, Inc. All rights reserved.